If your Kakobuy order is stuck on "pending," don’t panic. This common issue can usually be resolved with a few simple steps. Here’s what you need to know and do next.

Why Is My Kakobuy Order Pending?

A pending status typically means your order is still being processed. This could happen due to payment verification, seller delays, or inventory checks. Kakobuy acts as an intermediary, so sometimes the process takes longer than expected.

Check Your Payment Status

First, confirm your payment was successful. Log in to your Kakobuy account and review the transaction. If there’s an issue, contact your bank or payment provider to ensure no holds or declines occurred.

Contact Kakobuy Customer Support

If payment is confirmed but the order remains pending, reach out to Kakobuy’s support team. Provide your order number and details for faster assistance. They can check with the seller or warehouse for updates.

Verify Seller Processing Time

Some Taobao or 1688 sellers take longer to ship. Kakobuy’s system may show "pending" until the seller confirms dispatch. Check the estimated processing time on the original product page.

What If the Order Stays Pending Too Long?

If the status doesn’t change after 3-5 business days, escalate the issue. Kakobuy can intervene with the seller or help cancel the order for a refund if needed.

Tips to Avoid Future Delays

- Choose sellers with high ratings and fast shipping times.

- Double-check payment methods before confirming orders.

- Monitor your Kakobuy dashboard for updates.

By following these steps, most pending orders can be resolved smoothly. Stay proactive, and happy reverse shopping!